Trojan Bank check Resets

If you have accidentally answered incorrectly and need a same-solar day reset (until 7 p.m.) of your Trojan Check, please e-mail tchelp@usc.edu with your USC ID number. Do not keep with a reset if you lot have symptoms, as this is a conduct violation for students and employees. Trojan Bank check automatically resets at midnight each evening.

Logging In and Scheduling

Issues logging into MySHR:

Please take a screenshot of the mistake bulletin yous are receiving and send that forth with your full name, date of nascency, and 10 digit USC ID (on your USC IC card) to eshchim@usc.edu.

If you are a new student, please come across the Quickstart instructions for MySHR.

Issues scheduling testing—eligible population

If you receive an error that y'all are not part of the eligible population for testing, make sure you are correctly answering "Yes" if you are accept any student condition (including postdocs).

If you continue to receive an error and y'all believe you are selecting the right information, have a screen shot of the error and send that along with your full name, date of nativity, and x digit USC ID (on your USC ID carte) to eshchim@usc.edu.

FAQs for Testing

I am having appointment scheduling issues for COVID testing.

If yous are not able to view appointments for your desired timeslot, try "select all locations." Frequently, appointments are available at Pardee/Marks when Jefferson Lot is booked.

I don't see appointments for later in the week.

Bank check the schedule four-12 hours alee of your desired testing time. Due to the book of testing appointments, times that are afterwards in the week are not visible until closer to the date/fourth dimension of testing.

Practice I need to test on the day I motility-in to campus?

No, you may schedule to test any time this calendar week.

Please annotation that at the end of day Friday, August 27, Trojan Check will require that your MySHR record has a completed test within the past week.

Alternatively, you lot may schedule (and continue) a same-day exam to come across the requirement.

What day of the week should I accommodate to exam?

Afterward your initial exam, decide which "weekly" appointment date from Tuesday-Friday works best in your schedule. Pro tip: Avoid Mondays, which are usually the most sought-after twenty-four hour period for testing.

I live locally and commute to classes. Am I required to test?

Aye, you are required to exam, as this affects your Trojan Check.

I am an employee who takes classes, am I required to exam?

Yes, yous are required to examination, as this affects your Trojan Cheque.

Can I use a test from an outside facility to come across this requirement?

No, uploads from external testing sites are not accepted to meet the surveillance testing requirement.

Why am I instructed to test on day 3?

Traveling (such as during move-in) increases risk an exposure to COVID-xix. When yous may have had an exposure, it is recommended to test between days 3-5 so that viral load can be more consistently detected.

Uploading Documentation

Navigate to the "Upload Documents" section, and you lot will come across different areas for uploading:

  • your vaccine bill of fare/documentation
  • religious or medical exemption forms
  • viral test results (if you have previously had COVID-nineteen within the by 90 days and therefore should be exempted from testing, see instructions below)

Screenshot of form area

I tested positive previously for COVID-xix, and then I know I should non test for 90 days. How can previously positive COVID-xix patients become exempt from testing for that time?

In MySHR, you demand to have two deportment:

  1. In the "Downloadable Forms" section, upload your positive examination result under "COVID-19 Viral Test Results"; so
  2. In the "Messages" section, send a secure message to the Communication Nurse to let the medical team know you have uploaded the document. Your record will be manually adapted to reflect your ninety-24-hour interval testing exemption.

I've received my COVID-nineteen vaccination from outside of USC, how can I update this in my records?

In MySHR, in the "Upload Documents" section, select the "COVID-nineteen Vaccine Documentation" area and upload your completed (both doses) vaccine card. Upload equally shortly as you lot accept your showtime dose, and again when you lot take the second dose. You may also submit your declination form in this section if yous accept been offered the vaccine and pass up to have it.

Practise I accept to test with USC to fulfill the Trojan Check testing requirements?

At this time, yes. This makes contact tracing much faster to conduct as lab results are available within 24 hours.

Sample Collection and Lab Results

What is an invalid sample?

This means that the sample cannot be candy (bubbles in the sample, food, drink or other substance in the sample, or other interference) and then the order is canceled.

What does an "inconclusive" exam outcome mean?

This ways that your exam was not able to be read as either positive or negative. Because the test was not a definitive negative, you lot will need to re-examination, and your Trojan Bank check campus access will exist turned off until you receive a negative result.

Saliva Collection Alternative

For patients who have medical difficulty with saliva sample collection and are experiencing unsuccessful sample collection, a nasal swab pilot program is available with accompanying medical documentation.